Refund Policy

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Password Recovery’s products are provided as trial versions for downloading directly from our Website. By using these”try-before-you-buy” versions, you can make sure that they arecompatible with your computer systems and satisfy all of yourrequirements before purchasing the full versions.

Due to the automated way that orders are processed and fulfilled, oncean order is processed and the registration details and downloadinstructions are issued, it cannot be canceled. Exceptions to therefund policy are handled on a case-by-case basis and only granted whenemergency or extenuating circumstances exist.

Unaccepted Circumstances
We generally do not refund or exchange products in these circumstances:
• You purchased the so-called “wrong” product, and youpurchased the “right” product from another company.
• You changed your mind after placing an order.
• You requested for a refund for technical issues, but neverprovided any assistance to our support team with any detaileddescription of the problem.
• Refund for part of a bundle.
• You failed to receive the registration code for the product,and didn’t try our “Registration Code Retrieval” wizard.

Accepted Circumstances
• You purchased a wrong product, and then purchased the rightproduct from Epubor within 30 days. We can refund you for the wrongproduct. But if the two products are irrelevant, we do not approve therefund.
• You’ve been double charged due to the system problem of thethird party payment platform.
• The product has fatal technical problems, and our technicalsupport team failed to provide a fix or work-around within one month.
• You never received the registration code of the product fromus, and even failed to retrieve the code from our “Registration code Retrieval” wizard or got no response from our support team afterreporting this to us.

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